Brookway Builders privacy policy, building company, Birkenhead, Wirral, Merseyside, North West, UK

Privacy policy

Brookway Builders knows that your personal information should be used and shared with the utmost care and diligence. This policy describes our commitment to your personal information.

How we collect and use personal information

We use the information directly from customers to conduct our core business activities including:

Receiving requests for building quotations,
Returning estimates for work,
Communicating with customers whilst undertaking projects,
Processing payment,
Conducting after-sales service,
Promoting our services which may include special promotional offers,
Maintaining your customer details.

We use automated information generated by our web host and Google Analytics to garner general information about customers' use of our website. We use this information to improve our website, monitor our promotion strategies and ensure the quality of service to visitors who use the website.

Here are the types of information we gather:

Information that you provide us directly: we receive and store information provided to us via the online form or that you send us directly via electronic mail,
Automated information: this is information that is created during any visit to our website that is recorded by our web hosting server or the Google Analytics website tracking software. This will include:
- When the website was visited,
- Which pages of the website have been used,
- How a visitor got to the website, such as directly typing our web address, using a search engine or directory, or from a referring website,
- The top-level domain (e.g; .com, .org, .uk) from which requests for our website have come, where this can be recorded,
- Errors that occur on the website,
- Which web browser was used to interact with our website.
It should be noted that the way in which this is collected means that this information only provides general trend data, it cannot be tied to an individual visitor.

Cookie policy

Cookies are strings of alphanumeric information that are transferred to your computer's hard drive through a web browser. They enable a website to 'recognise' a browser and be used as a mean of tracking an individual's use of a website,
The Brookway Builders website does not store cookies on your computer, however the Google Analytics software that is used to track visitor activity on our website will set and use an anonymous cookie on your computer to track your use of our website. The Google Analytics cookie does not store or pass personalised information about you to ourselves or any third party,
If Brookway Builders chooses to change its use of cookies, then this will be presented clearly within this policy once this has been implemented.

Sharing information

Brookway Builders does not pass on customer details to third parties without prior consent from the customer concerned. An example of when this might happen is in order to provide personal references to prospective customers or relevant trade associations to vouch for the quality of our services.

How secure is your personal data?

Brookway Builders does not request credit card details be sent through this website. The nature of our services dictates that payment details do not need to be provided over the Internet,
Customers are advised not to send credit card details to Brookway Builders via unsecured electronic mail and do so at their own risk,
Brookway Builders has physical, electronic and procedural safeguards to keep your personal data safe on our computer systems.

Questions regarding our privacy policy

If you have any concern about the privacy of your personal information, please send a description to privacy@brookwaybuilders.com. We will make every attempt to resolve any issues that arise.

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