Privacy policy
Brookway Builders knows that your personal information should be used
and shared with the utmost care and diligence. This policy describes
our commitment to your personal information.
How we collect and use personal information
We use the information directly from customers to conduct our core
business activities including:
- Receiving requests for building quotations,
- Returning estimates for work,
- Communicating with customers whilst undertaking projects,
- Processing payment,
- Conducting after-sales service,
- Promoting our services which may include special promotional offers,
- Maintaining your customer details.
We use automated information generated by our web host and Google
Analytics to garner general information about customers' use of our
website. We use this information to improve our website, monitor our
promotion strategies and ensure the quality of service to visitors who use
the website.
Here are the types of information we gather:
- Information that you provide us directly:
we receive and store information provided to us via the online
form or that you send us directly via electronic mail,
- Automated information: this is information
that is created during any visit to our website that is recorded
by our web hosting server or the Google Analytics website tracking
software. This will include:
- When the website was visited,
- Which pages of the website have been used,
- How a visitor got to the website, such as directly typing
our web address, using a search engine or directory, or
from a referring website,
- The top-level domain (e.g; .com, .org, .uk) from which
requests for our website have come, where this can be
recorded,
- Errors that occur on the website,
- Which web browser was used to interact with our website.
It should be noted that the way in which this is collected means
that this information only provides general trend data, it cannot
be tied to an individual visitor.
Cookie policy
- Cookies are strings of alphanumeric information that are
transferred to your computer's hard drive through a web browser.
They enable a website to 'recognise' a browser and be used
as a mean of tracking an individual's use of a website,
- The Brookway Builders website does not store cookies on your
computer, however the Google Analytics software that is used
to track visitor activity on our website will set and use an
anonymous cookie on your computer to track your use of our
website. The Google Analytics cookie does not store or pass
personalised information about you to ourselves or any third
party,
- If Brookway Builders chooses to change its use of cookies, then this
will be presented clearly within this policy once this has
been implemented.
Sharing information
- Brookway Builders does not pass on customer details to third
parties without prior consent from the customer concerned.
An example of when this might happen is in order to provide
personal references to prospective customers or relevant trade
associations to vouch for the quality of our services.
How secure is your personal data?
- Brookway Builders does not request credit card details be
sent through this website. The nature of our services
dictates that payment details do not need to be provided
over the Internet,
- Customers are advised not to send credit card details to
Brookway Builders via unsecured electronic mail and do so
at their own risk,
- Brookway Builders has physical, electronic and procedural
safeguards to keep your personal data safe on our computer
systems.
Questions regarding our privacy policy
If you have any concern about the privacy of your personal
information, please send a description to
privacy@brookwaybuilders.com. We will make every attempt
to resolve any issues that arise.
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